Privacy Policy

The Service is operated by WaveTech (“we”, “us”) to provide technical support. The site you are using is identified by its public URL (for example the hostname shown in your browser). For privacy-specific requests, you may contact us using the same email channel you already use with WaveTech, or open a general inquiry ticket through this portal.

Information you provide. When you create or update a support ticket, we may collect:

• Name, email address, and optional phone number
• Store or site URL, project name, affected page URLs, and similar technical context you choose to enter
• Subject line, priority or type selections, and the text of your request and any follow-up messages
• Optional file attachments you upload (limited file types and sizes)

Technical and security data. We may automatically collect or derive:

• Approximate network information such as IP address (used for abuse prevention, rate limiting, and diagnostics)
• Browser or device signals you supply with the form, such as page URL, referrer, user agent, screen size, and a client-side timestamp (submitted as part of the ticket context to help reproduce issues)
• A secret link token tied to your ticket so only someone with the link can open the ticket thread in the browser

Anti-abuse. We may use a hidden form field (honeypot), request rate limits, and, when configured, Cloudflare Turnstile to reduce automated submissions. Turnstile is provided by Cloudflare; their processing is subject to Cloudflare’s privacy policy.

Admin access. Authorized staff sign in to an internal inbox. That session uses an HTTP-only cookie and a server-side secret; it is separate from your ticket link.

Email. When we send email (confirmations, updates, staff notifications), message content and recipient addresses are processed by our configured email provider (for example SMTP through our mail server or a transactional API).

• Providing, operating, and improving the support Service
• Communicating with you about your ticket, including email notifications you would reasonably expect
• Detecting, investigating, and preventing fraud, abuse, and security incidents
• Complying with law and enforcing our terms

If data protection law in your region requires a “legal basis”, we rely on: (a) performance of a contract or pre-contract steps, where support is part of our relationship with you; (b) our legitimate interests in operating a secure support channel, defending against abuse, and improving the Service, balanced against your rights; and (c) compliance with legal obligations where applicable. Where consent is required for a specific activity, we will obtain it separately (for example explicit consent for optional marketing, which this Service does not use by default).

We do not sell your personal information. We may share data with:

• Service providers that host the application, database, or email delivery, under confidentiality terms
• Cloudflare, when Turnstile is enabled, for bot checking
• Authorities when required by law or to protect rights and safety

We retain ticket records and messages for as long as needed to fulfill support, meet legal or accounting requirements, and resolve disputes. Retention periods can vary by data type and obligation. You may request deletion where applicable law allows; some information may need to be kept in minimal form if we must establish a legal claim or comply with law.

Files you attach to a ticket are removed from our servers when the ticket is marked Closed.

We use administrative, technical, and organizational measures appropriate to the nature of the data, including access controls for staff, HTTPS for browser access, and secret ticket URLs. No method of transmission or storage is completely secure; you should keep your ticket links private.

Our infrastructure or subprocessors may be located in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) or rely on adequacy decisions as applicable.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to data portability or to lodge a complaint with a supervisory authority. To exercise rights, contact us as described above. We may need to verify your request and ticket ownership before acting.

The Service is intended for businesses and adult users. It is not directed at children under 16, and we do not knowingly collect personal information from children.

The public ticket experience is designed to work with minimal tracking. We may set cookies or similar technologies for: (a) admin authentication to the internal inbox; (b) security features such as Turnstile, where enabled. We do not use advertising cookies on this Service.

We may update this policy from time to time. We will adjust the “last updated” date in the site footer when we do. Material changes may be highlighted through the Service where appropriate.